Shipping Policy
Shipping and Delivery Policy
At Noble Tails, we do our utmost to process and deliver your order as quickly and carefully as possible. Below you will find all information regarding our shipping and delivery.
1. Processing Time
Orders are generally processed within 1 to 2 business days after receipt of payment.
Once your order has been processed and shipped, you will receive a confirmation email with any Track & Trace information, if available.
2. Delivery Time
The average delivery times are:
- Netherlands: 2 to 5 business days
- Belgium: 3 to 7 business days
- Other European countries: 5 to 12 business days
The stated delivery times are indicative and may vary due to carrier busy periods, public holidays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are automatically calculated during checkout and depend on your delivery address and the contents of your order.
Any promotions, such as free shipping, will be clearly stated on our website.
4. Shipping and Carriers
Noble Tails collaborates with reliable logistics partners to deliver your order safely and efficiently.
We reserve the right to select the most suitable carrier for your order.
5. Track & Trace
When available, you will receive a Track & Trace code by email as soon as your order has been shipped.
This allows you to track the current status of your package.
6. Incorrect Delivery Address
It is the customer's responsibility to provide correct address details when placing an order.
If a package cannot be delivered due to an incorrect or incomplete address, additional shipping or administrative costs may be charged.
7. Not Home Upon Delivery
If you are not present during delivery, the carrier may:
- Deliver the package to a neighbor
- Bring the package to a pick-up point
- Attempt a new delivery
The available options depend on the carrier and your location.
8. Damaged or Lost Packages
We carefully pack every order to prevent damage during transport as much as possible.
Damaged package
Have you received a damaged product? Please contact us within 48 hours of receipt via:
📧 hightree.enterprise@gmail.com
If possible, include clear photos of both the damaged product and the packaging, so we can quickly assess your request.
Lost package
If your package appears to be lost or significantly delayed, please contact us. We will initiate an investigation with the carrier if necessary.
9. International Shipping
We ship to various countries within Europe. Any import duties, customs fees, or local taxes are the responsibility of the customer, unless otherwise stated.
10. Contact
For questions about our shipping and delivery policy, please contact us via:
Noble Tails
Address: Eikenhorst 47, Castricum
📧 Email: hightree.enterprise@gmail.com
Chamber of Commerce: 42092528
VAT: NL005491408B65